 |
|
After-sales service hotline: 18688865518 |
|
ZHS ART Cleansing statement: |
|
|
|
 |
|
The charges for the laundry service are for pure laundry service only, excluding the absolute decontamination and laundry insurance.If there are stubborn stains on clothes, it is necessary to explain in advance that local decontamination services should be added. It is recommended to purchase laundry and care insurance for valuable items when washing, that is, 30% more laundry and care insurance should be added in addition to the corresponding commodity cleaning and care cost.(A single policy is only valid for the time and time of the time and will be invalid after expiration) |
| |
|
|
|
| |
Insurance Claim: |
|
|
| |
The guaranteed goods are only for regular mid - to high-end brand clothing or clothing, and must be genuine, with a purchase receipt and a verifiable shop.If insurable price commodity appears wash bad protect compensate circumstance, its compensation amount is original actual purchase price 15%-50%, because clothing is consumption commodity, pass have depreciation factor, specific according to depreciation degree and decide.It should be noted that no compensation will be provided if the fabric (raw material) is aged. |
| |
|
|
|
| |
Compensation process: customer submit damage clothes shopping attached sketch and provide corresponding to buy brands and the specific store location - we according to the specific shops to the original object to buy brand company or verify (confirm whether quality goods, confirm the actual purchase amount and the original price, discount, etc.) and confirmed to be paid in accordance with the degree of old and new. |
| |
|
|
|
| |
Common after-sale problems: |
Common after-sale problems: |
Payment is optional |
| |
- Wash the damaged/broken clothes |
If the insurance is purchased, the compensation shall be verified according to the above method. If the insurance is not purchased, double refund will be paid for the care service |
Need to pay according to the following implementation |
| |
- Clothing color |
Return to the company for testing and decontamination, if it can be restored, the washing and care fee will be returned, otherwise, the same as above will be paid |
1, exchange the excess amount of our company brand clothing or underwear merchandise and a small gift. |
| |
- Deformation, fuzz and pilling caused by washing |
Return to the company for treatment. If it can be restored, the washing and care costs will be returned. If it is due to fabric, no compensation will be made |
| |
-Washing a lost customer's clothes |
If the insurance is purchased, the compensation shall be verified according to the above method. If the insurance is not purchased, double refund will be paid for the care service |
| |
-The laundry was artificially soiled in transit |
Return to our company for cleaning again, and return the cost of this laundry |
|
| |
- Choose the ironing service or the washing and ironing package service |
Return to the company for delicate scalding, to achieve high standards of service |
2. Exchange an excess laundry coupon and a small gift. |
| |
- Common phenomena such as loose thread occur after customization or darning service |
Free repair of cloth replacement materials or parts within three months (material fee is charged if materials are required) |
|
| |
- Damaged clothing fabrics (raw materials) after aging and washing |
After the test is true, no compensation will be given, only the original washing and care cost of this clothing will be returned |
3. Exchange the service of repairing clothes or personal image testing once and a small gift. |
| |
- Stubborn stains that do not come off after adding cleaning service |
Return extra decontamination service charge, only part of the cleaning fee |
| |
- Poor service attitude of staff |
According to the customer complaint verification, the staff at the time of punishment, and give back to the customer small gifts |
|
| |
- A customer who deliberately tries to cause trouble |
Then report directly to the police |
4. Cash after depreciation |
| |
|
|
|
| 琢华奢ZHS ART- Your personal wardrobe consultant! |
|
Remark:Fabrics of aging is not in the scope of compensation (fabric aging refers to the clothing after the purchase in or storage time is too long, generally refers to according to the different fabric characteristics from production and processing into finished products placed after 3-5 years and above of fabrics, especially natural fabrics, regardless of whether there is washed or through the forms an aging natural fabrics, artificial skin time is shorter,Less than two years will appear aging skin), if the encounter fabric aging washed bad only return laundry fees (have to buy insurance to return insurance premiums), fabric aging clothes intuitively do not come out, only after the water with a bit of rubbing or agitation will be shown. |
| |
|
We will try our best to do the best, for you the best quality, intimate service!Welcome your supervision and support!! |
